Payments and Refunds

Browse support articles and frequently asked questions for Payments and Refunds.

Help Centre / Payments and Refunds

How do I pay for my trip?

Once you have accepted a quote with the transport business, they will supply their own payment terms.
We do not take part in any business payments although we do offer a Payment Gateway through Stripe if the business wishes to use it so you can be pay online.

If I receive no quotes, can I get a refund?

If you are unfortunate enough not to receive any quotes for your trip, we would not be able to refund any fees paid.

We would recommend you contact the Customer Care Team and they will review your trip details and contact any local businesses for you.

Booking Your Trip

Help from creating your quote through to accepting the best transport business for your trip.

Payments and Refunds

Answers to common questions about payments, charges, refunds and related account queries.

Booking Changes and Cancellations

Support for booking changes, cancellations and issues that come up after requesting transport.

Business Registration and Subscriptions

Guidance for transport businesses joining the platform, registering and managing subscriptions.

Our Terms and Policies

Everything you need to know about our terms, policies, procedures and platform rules.

Upgrading

Information about upgrades for transport businesses and promoted listing options for customers.

Still Need Help? Contact Us

Customer Help

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Business Help

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